UOB Survey

Question 1 of 6

Based on your recent Privilege Reserve experiences with us, how likely would you recommend UOB to your family or friends?

Not at all
likely

Extremely
likely

0	1	2	3	4	5	6	7	8	9	10
0	1	2	3	4	5	6	7	8	9	10

Question 2 of 6

What are the reasons for your rating?

Welcome SMS/letter from the bank

Welcome communication from Senior Client Advisor

Range of wealth management solutions and banking products

Senior Client Advisor's ability to provide solutions based on your need

Advisory services, including Portfolio Advisory Tools and market updates from the bank via email/SMS

Benefits and privileges of UOB Privilege Banking such as dining delights, birthday treats, year-long deals, medical and wellness services, education advisory, travel concierge, lifestyle concierge

Access to Privilege Banking centres and priority queues at UOB branches islandwide

Ease of using UOB internet banking or mobile app (Mighty)

Others:

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Question 3 of 6

Considering all your experiences with Privilege Reserve, how would you rate your overall satisfaction with UOB?

Very
dissatisfied

Very
satisfied

0	1	2	3	4	5	6	7	8	9	10
0	1	2	3	4	5	6	7	8	9	10

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Question 4 of 6

How satisfied are you with your dedicated Senior Client Advisor?

Very
dissatisfied

Very
satisfied

0	1	2	3	4	5	6	7	8	9	10
0	1	2	3	4	5	6	7	8	9	10

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Question 5 of 6

If you had experience using any of the concierge services, please rate your satisfaction with the concierge service

5.1 How satisfied are you with the medical concierge? Please select NA if not applicable.

Very
dissatisfied

Very
Satisfied

NA	0	1	2	3	4	5	6	7	8	9	10
default	0	1	2	3	4	5	6	7	8	9	10

5.2 How satisfied are you with the education advisory concierge? Please select NA if not applicable.

Very
dissatisfied

Very
Satisfied

NA	0	1	2	3	4	5	6	7	8	9	10
default	0	1	2	3	4	5	6	7	8	9	10

5.3 How satisfied are you with the travel concierge? Please select NA if not applicable.

Very
dissatisfied

Very
Satisfied

NA	0	1	2	3	4	5	6	7	8	9	10
default	0	1	2	3	4	5	6	7	8	9	10

5.4 How satisfied are you with the lifestyle concierge? Please select NA if not applicable.

Very
dissatisfied

Very
Satisfied

NA	0	1	2	3	4	5	6	7	8	9	10
default	0	1	2	3	4	5	6	7	8	9	10

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Question 6 of 6

Please share with us what you like about your recent experience with Privilege Reserve or areas in which we can do better.

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