At UOB, we strive to address your concern immediately. Upon receipt of your feedback/complaint/enquiries, we will conduct a thorough review to resolve your concerns within 3 to 5 business days. Instances whereby further investigations are required due to complexity of the issue, we will keep you updated on the progress and strive to resolve your concerns within 14 business days.
If, despite our best efforts, you believe that we have not addressed your concerns, you may seek the assistance of The Financial Industry Disputes Resolution Centre Ltd (FIDReC). At present, FIDReC's services are available to all consumers who are individuals or sole-proprietors. The jurisdiction of FIDReC in adjudicating disputes between banks and consumers is up to S$50,000.
More information is available at the FIDReC website: http://www.fidrec.com.sg/website/index.html